Instead of allowing his business to manage him, Terry Bradwell has made the decision to manage his business.  Terry and Casey Bradwell are new customers of ours, and are the owners of Gaston Heating & Air in Gaston, SC.  Located just outside of Columbia, Gaston Heating & Air provides HVAC repair services on all systems, and provides new equipment sales for Whirlpool and Tappan products.

The reasons Terry and Casey purchased GPS:

• Ability to see where vehicles are during the day
• Cut fuel costs
• Manage employees better
• Cut down on non-productive time
• Reduce unjustified expenses

Even though times are tough, Terry and Casey decided that the money invested in GPS was worth it.  They realize how quick the ROI is when installing GPS, and they will soon have the proof.

If you have these concerns with your employees or business, give us a call.  We can show you how to gain a business advantage by using GPS, and save a TON of money doing it.

Until next time,

T

To start this post, I wanted to share a real-world experience with you.  I recently had a dispute with a local exterminating company over my invoice.  The problem was that the company was supposed to come out on the weekends and spray our house.  They did not.  They came during the week.  Not once, but several times.  So, I began to wonder what exactly I was getting from this company.  Are they spraying around my house?  Are they staying long enough to check for termites and all of the other things that I am paying for?  I was not sure.

I picked up the phone and called them.  How do I know that you guys were here doing what you were supposed to do?  They had no answer. I really began to question them now.  What about an arrival and departure time?  Nope, can't tell you that either.

Are you starting to see the problem?

If you own or manage a service based company, how do you account for your time onsite with a customer?  What system do you have in place to show them that you were there for the amount of time necessary?

It's funny, because I get these calls all the time from current GPS customers.  They tell me how one of their customers called and complained about being billed for an excessive amount of labor hours.  "The service technician was not here that long" they say.  So, my GPS customer goes into their GPS system, runs a report, and accounts for the time that the technician billed the customer for.

Problem solved.

If you do not have a system in place that can do this, or if you are constantly deleting invoices due to customer complaints, I can help.  But, you have to call me.

Our number: 1-877-212-4828

Until next time,

T