You Can't Monitor What You Don't Measure

by Thomas Sayle March 19, 2010


As I write this post tonight, I must admit one thing.......my tourney bracket is already destroyed!!

Okay, so back on topic!!  I want to make sure that we first understand what this post is attempting to do.  First, I am trying to sell you something.  Yep, I said it!!  Two, I am going to attempt to uncover a problem that your organization may or may not know that it has.

So now that we have that behind us, let me explain a little about what the title means.  Of course you know what measuring means.  Any business measures something.  Productivity, time to market, cash flow....something is measured.  Then, when something gets measured, it also begins to be monitored.  Benchmarks are put in place, standards are set, and goals are written down.

Companies who monitor their measurements become more efficient, get more done, and are able to consistently raise the bar against themselves.

But, does your company measure expenses?  What about landline and wireless communication expenses?

Quick fact: Wireless customers place over 4 million calls per month to their carrier for billing errors. 

Another quick fact: Add up all the billing errors that occur from wireless and landline carriers and it equals millions of dollars PER MONTH!

Measuring and monitoring these bills is not crucial to daily operations, but how much of the millions in billing errors per month are you being charged?  Do you know?  If you don't, it's okay.  Most companies don't know.  Most companies are doing more with less and just do not have the time to audit a bill from front to back in search of those errors or waste.  So, they rip open the bill, check the amount due (which just happens to be conveniently located on the first page, and in bold), and then cut the check.......end of story.  What you don't realize is that you more than likely just wrote a check for 25% more than you should have.

If you are not currently utilizing a telecom expense management company, I highly recommend that you do so.  You do not have to choose OneBridge, but I hope that you would give us the opportunity to compete for your business.

OneBridge employs former wireless and wireline executives that understand what your bills say, understand rate plan matrixs, and know the correct steps to shave every penny off of your bills that should not be there.

Some of the benefits that our customers realize are:

  • - 25% + monthly savings on wireless bills (without sacrificing the features and extras that employees currently have)
  • - Equipment pricing that is not advertised
  • - Monthly discounts based on certain criteria
  • - Monthly in-depth reports that allow monitoring of usage trends, high spend users, and waste
  • - Web based applications that allow the management of inventory, general ledger or job cost coding, and paperless bills

If you feel like your company is spending too much, or just want us to take a look and make sure your costs are as low as they can possibly be, the next step is simple.

Call our offices at 877-212-4828.

One of our consultants will be glad to speak with you on your current telecom situation.  We can then schedule a time to dig deeper into your bills to figure out where the waste is, what services are needed, and how we can move forward.

Best part................the consultation is free.  You are not obligated to do anything.  If we find nothing, you owe nothing.  It's that simple.

You can also send copies of your wireless and wireline bills to us at sales@onebridgewireless.com.

Until next time,

Thomas Sayle



Wireless Account Services? Huh?!?

by Thomas Sayle October 5, 2009

 

As a consultant, I receive a ton of questions.  Most of them are worded differently, but they are cased on the same topic.  I decided that today would be a good day to refresh the blog with the answer to one of the questions that I receive all the time.

One of the things that we at OneBridge specialize in is wireless bill management.  Also call wireless account services, this solution basically takes a large wireless bill and makes it smaller.

Any company out there is susceptible to the large phone bill, they do not discriminate.  Wireless bills start out small, but over time, as companies grow and hire employees, the bill becomes harder to manage, larger, and definitely harder to read.

The charges go up, things become more confusing, and eventually your company becomes a victim of what we call "rip and pay."  The term basically means that instead of looking at the bill, you more or less rip open the bill, check the balance due on the first page, and stroke the check.

What companies do not realize is that they are leaving tons of money behind, kind of like the GEICO commercial.  The money is there, you just to go get it.

But, how do you get it? 

Well, there are several ways in which to get it.

First, take a look at how your users actually use their phones.  Do they use texting to communicate with other employees?  Do they use email?  These communication methods may cost extra, but in the big picture they can actually save you money.

Second, who do you do business with?  Many people do not realize that the companies that they do business with can actually save them money.  Although most of these discounts are not advertised, they are out there.

Next, are you on the correct rate plans?  Wireless companies would like for you to think that an unlimited plan is "the best deal" going.  But, most users do not use half of the features that those unlimited plans offer, meaning that they are paying 50% more than they should.

Last, have you noticed how confusing those wireless bills are?  Reading a wireless bill is tougher than reading your doctor's handwriting.....you know what I mean.  Anyway, the point is that due to the confusing layout of those bills, there are possible errors and waste that are going unnoticed.

Knowing how to navigate through the steps above is tough, but not impossible.  You could call your wireless customer care department and waste a few hours on the phone talking to 7 different people, only to leave a message with someone who more than likely will not call you back.

Or, you could hire a company to complete these tasks for you.  There are several out there, including us, that streamline, manage, and reduce your monthly expense.

If you would like to know more, please feel free to leave us a message at www.onebridgewireless.com/contact.asp.

Welcome to the OneBridge Blog!

by Thomas Sayle June 20, 2009

Thank you for visiting the BRAND NEW blog here at onebridgewireless.com. We are very excited to have the ability to communicate with everyone in real time about all things One Bridge.

Stay tuned for more soon!

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Wireless Communications | Wireless Bill Management

Charlotte Website Design and Development

About the author

Thomas Sayle has been working in the wireless communication and GPS industry for over a decade and specializes in cost savings techniques for business around the southeast.

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