by Thomas Sayle
February 3, 2011
To start this post, I wanted to share a real-world experience with you. I recently had a dispute with a local exterminating company over my invoice. The problem was that the company was supposed to come out on the weekends and spray our house. They did not. They came during the week. Not once, but several times. So, I began to wonder what exactly I was getting from this company. Are they spraying around my house? Are they staying long enough to check for termites and all of the other things that I am paying for? I was not sure.
I picked up the phone and called them. How do I know that you guys were here doing what you were supposed to do? They had no answer. I really began to question them now. What about an arrival and departure time? Nope, can't tell you that either.
Are you starting to see the problem?
If you own or manage a service based company, how do you account for your time onsite with a customer? What system do you have in place to show them that you were there for the amount of time necessary?
It's funny, because I get these calls all the time from current GPS customers. They tell me how one of their customers called and complained about being billed for an excessive amount of labor hours. "The service technician was not here that long" they say. So, my GPS customer goes into their GPS system, runs a report, and accounts for the time that the technician billed the customer for.
Problem solved.
If you do not have a system in place that can do this, or if you are constantly deleting invoices due to customer complaints, I can help. But, you have to call me.
Our number: 1-877-212-4828
Until next time,
T
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